Privacy Policy

Effective Date: September 12, 2024

At CleanHive, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or services. By using our website and services, you agree to the terms outlined in this policy.

Information We Collect

We collect personal information to provide better services to all our customers. The types of information we collect include:

1. Personal Information You Provide:

   • Name, phone number, email address, and address when you request a quote or book a service.
   • Payment information, if applicable.
   • Consent for SMS and email communications, if provided.

2. Automatically Collected Information:

   • Information about how you interact with our website (e.g., pages visited, time spent, etc.).
   • Cookies and similar tracking technologies to improve your browsing experience.

How We Use Your Information

We use your information for the following purposes:

1. To Provide Services:

   • Process requests for junk removal and cleaning services.
   • Respond to customer inquiries or requests.
   • Send appointment reminders and confirmation messages via SMS or email.

2. Marketing and Communication:

   • With your consent, we may send promotional messages about special offers, discounts, or new services. You can opt out at any time.

3. Operational Purposes:

   • Improve our services, website performance, and customer experience.
   • Prevent fraud and ensure security.

Sharing Your Information

We do not sell or rent your personal information. We only share information with trusted third-party service providers who help us deliver services (e.g., payment processors, marketing platforms). These parties are required to protect your data and only use it for the purposes we outline.

Your Choices

You have the following rights regarding your personal data:

• Opt-Out: You can opt out of receiving marketing emails or SMS by following the unsubscribe instructions in those communications.
• Access and Correction: You may request access to or correction of your personal information.
• Cookies: Most browsers allow you to manage your cookie preferences. You can choose to block cookies, but it may affect your user experience on our website.

Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

• Email: zach@getcleanhive.com
• Phone: (435) 915-6158